Shine and Speak
Complaints and Feedback
Shine and Speak is committed to providing high quality, ethical, and person-centred speech pathology services. Your feedback helps us improve.
How to give feedback or make a complaint
If you are unhappy with any aspect of your experience, we encourage you to contact us directly:
Please describe what happened, when it occurred, and what outcome you are seeking. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
- Email: [email protected]
- Phone: 0413 677 755
What happens when you make a complaint
- We acknowledge your complaint in writing within 5 business days.
- We investigate the matter fairly and thoroughly.
- We communicate the outcome to you within 30 days, or let you know if more time is needed.
- If we find an error, we take steps to correct it and to prevent it happening again.
External complaint pathways
If you are not satisfied with our response, you can contact:
- Speech Pathology Australia (professional body): speechpathologyaustralia.org.au
- Office of the Australian Information Commissioner (OAIC) for privacy-related complaints: oaic.gov.au
- NSW Health Care Complaints Commission (HCCC) for serious clinical complaints: hccc.nsw.gov.au or 1800 043 159
- NDIS Quality and Safeguards Commission for NDIS-related complaints: ndiscommission.gov.au or 1800 035 544
Feedback
Positive feedback is also welcome. If a session or interaction was particularly helpful, please let us know. It helps us understand what is working well.
See also our Privacy Policy.
Ready to get started?
No referral needed. Book a free 15-minute discovery call and we will work out whether an assessment makes sense.
